Question 1

Will someone call me?

Accepted Answer

Only if you ask. You can upload a photo, design your whole exterior and read the itemised estimate without giving us a name, a number or an email. If you do want quotes, you choose when — and at most three installers ever receive your details, which is a limit in the code rather than a promise in the copy.

Question 2

How much do new windows cost in the UK?

Accepted Answer

It depends on how many windows you are replacing, how big they are and the style you choose. Facet Pro prices yours the way an installer would: each window by its size and style, the door by the leaf, plus access for anything upstairs, taking the old frames away, and VAT at 20%. You see every line. It is an estimate to plan with, not a fixed quote.

Question 3

Do I need to measure my house first?

Accepted Answer

No. We measure your windows from the photo, using your front door as the reference — a UK front door is a standard height, so it tells us the scale of everything else. If we have counted wrong, correct it with one tap and the estimate updates.

Question 4

Will you change my window frames in the picture?

Accepted Answer

Yes. Pick a style and a frame colour and the after picture is generated from your own photo, keeping your home's perspective, lighting and shadows, and showing the frames and door you chose where it can. We ask it to change only what you chose, but AI can miss details, so check the picture. It is a realistic guide to help you choose, not a guarantee of the finished installation, and if the picture has not changed something you asked for, your estimate still prices what you chose.

Question 5

What happens to my photo?

Accepted Answer

We delete your original photo as soon as it has been processed, and the AI services that read it delete their copies within 30 days at most. For 7 days we keep a fingerprint of it, a one-way code that cannot be turned back into the photo, so the same photo always gives the same estimate, and keep the pictures we make for 6 months, so a link you have shared keeps working. A save code brings back your choices for 30 days. It is never published, sold, or used by us to train AI. The privacy notice has the full detail.

Question 6

How long does it take?

Accepted Answer

Finding the windows, doors, roof and cladding takes about half a minute. Colour changes and prices update instantly. A full photorealistic render of your home can take up to a minute.

Question 7

Can I still price cladding, render or a new roof?

Accepted Answer

Yes — on the same photo, priced the same way, with fascias, soffits, guttering and conservatories too. Most people start with the windows.

Question 8

Does Facet Pro do the work?

Accepted Answer

Facet Pro creates the design and the estimate. Installer quotes are not open yet; when they are, you can choose to send your design to up to three installers, who arrange a survey and quote properly. There is no obligation to go ahead.

Design your home: see new windows, doors and exterior finishes on a photo of your house