Terms of Use

These terms apply when you use Facet Pro. Please read them — particularly section 4, which explains what our estimates are and are not, and section 8, which explains that your contract for any work is with the installer and not with us.

1. Who we are

Facet Pro is operated by [COMPANY LEGAL NAME], a company registered in England and Wales under number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].

You can reach us at hello@facetpro.co.uk or [CONTACT PHONE].

2. Accepting these terms

You agree to these terms when you tick the box confirming it as you save a design. You can browse and use the visualiser without agreeing to anything.

We suggest you save or print a copy. The version that applies to you is the one in force when you saved your design, and we keep previous versions — ask us and we will send you the one that applied at the time.

3. What Facet Pro does

Facet Pro lets you upload a photograph of your home, try different cladding, roof and trim options, and see an indicative cost. If you ask us to, we pass your design and contact details to installers who may then contact you about quoting for the work.

We are an introducer, and nothing more. We do not carry out building work. We do not survey properties, employ or subcontract fitters, supply materials, hold your money, arrange finance, or supervise or manage any job. We are not a builder, a contractor or a project manager, and we do not hold ourselves out as one.

We are paid by installers for introducing enquiries to them. That is how the service is free to you. It does not change what we say about any installer, and installers cannot pay us for a better position or a recommendation.

4. Estimates are estimates

The figure is worked out from your design choices and typical rates for materials, labour, scaffolding, waste and VAT, applied to measurements our software estimates from your photograph. Those measurements are approximations taken from a single image.

What you actually pay will depend on things that cannot be seen in a photograph: the condition of your walls and roof, access to the property, scaffolding requirements, structural work, planning or conservation restrictions, and whatever an installer finds when they survey. Real prices vary between installers and change over time.

Only a written quotation from an installer, after a survey of your property, is a price you can rely on. Please do not make financial decisions on the basis of a Facet Pro estimate alone.

5. Visualisations

The “after” images are generated by AI from the photograph you upload. They are an artistic impression to help you picture the options, not a representation of finished work.

Colours look different on different screens. Real materials have texture, joints, fixings and shadows that a generated image will not reproduce accurately, and they weather over time. AI generation also makes mistakes, sometimes obvious ones. Please treat a visualisation as a sketch, not a preview, and ask your installer for physical samples before you choose a finish.

6. Your photograph and your content

You confirm that the photograph you upload is yours to use, and that uploading it does not infringe anyone else's rights or privacy.

You keep ownership of your photograph. You give us permission to use it only to provide the service to you — generating your visualisation, your estimate and your design record — and for nothing else.

We will not use your photograph, your address or your visualisation in any marketing, case study, portfolio or social media post. If we ever want to, we will ask you first, separately, and you will be free to say no. Your original photograph is deleted once your visualisation is generated. Our Privacy Notice explains this in full.

Please do not upload photographs that show other people, or content that is unlawful, offensive or infringing.

7. Installers, and what our vetting means

Before an installer can receive enquiries through Facet Pro, we carry out the following checks:

• [LIST YOUR ACTUAL CHECKS. Common examples: verifying the company at Companies House; confirming current public liability insurance and recording the expiry date; confirming trade accreditation such as TrustMark or a competent person scheme; taking and contacting customer references; checking review history; requiring a signed installer agreement.]

We keep a record of these checks and [review them every 12 months / on renewal of insurance]. Installers must tell us if anything changes, and we remove installers who no longer meet our requirements or about whom we receive substantiated complaints.

We require every installer, in writing, to contact you only about the enquiry you asked us to send them, never to add you to a marketing list, and never to pass your details to anyone else. If an installer does otherwise, please tell us at hello@facetpro.co.uk — we take it seriously and we will remove them if it is substantiated.

8. Your contract is with the installer

If you go ahead with work, your contract is with the installer, not with us. We are not a party to it, we have no control over it, and we are not responsible for the work, the price, the timescale, the installer's conduct, or any dispute between you.

Your legal rights under that contract are against the installer, and they are substantial. In particular, if you sign a contract at your home — which is usual after a survey — it is an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That means:

• you have 14 days to cancel, starting the day after the contract is made, without giving a reason;
• the installer must give you written notice of that right, and a cancellation form, at the time; and
• if you want work to start inside those 14 days, the installer must get your express request in writing first.

If an installer does not tell you about your cancellation right, your right to cancel can extend by up to a further 12 months. Please make sure you get this in writing before you sign anything, and tell us if an installer we introduced you to did not provide it.

9. Using the site properly

• Use the site for its intended purpose, as someone considering work on a property.
• Do not try to access the installer area, or any account, data or system you are not authorised to use.
• Do not scrape, copy or reuse our catalogue, pricing or content for a competing service.
• Do not introduce malicious code, or attempt to overload or disrupt the service.
• Do not submit someone else's details, or a property that is not yours to submit.

If you break these rules we may suspend or block your access.

10. Availability

We provide the site free of charge and we cannot guarantee it will always be available or free of errors. AI detection and image generation depend on third-party providers and are sometimes unavailable or slow.

We may change, suspend or withdraw the site or any part of it. Where we are withdrawing it altogether, or making a change that would significantly affect you, we will give you reasonable notice unless the change is urgent — for example, for security or legal reasons.

11. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. Loss is foreseeable if it is obvious that it will happen, or if at the time you saved your design both we and you knew it might.

We are not responsible for the work carried out by an installer, for their conduct, or for any contract you enter into with them, as set out in section 8.

Where you use the site as a consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer protection law, and nothing in these terms affects those rights. Free advice about them is available from Citizens Advice at citizensadvice.org.uk.

12. Your details and your privacy

We handle your personal data as set out in our Privacy Notice. In short: you can use the visualiser without telling us who you are; we only pass your details to installers if you specifically ask us to, as a separate choice; and you can withdraw that at any time.

13. Our intellectual property

The site, its design, our catalogue and our content belong to us or our licensors. You may use them for your own personal, non-commercial purposes — including showing your design and estimate to installers, builders, or anyone else advising you on the work.

14. Installer accounts

This section applies if you are an installer. Access to the installer area is by individual account. We do not yet require two-factor authentication on those accounts, and will update these terms when we do. You must keep your credentials confidential and must not share an account. You may use homeowner data only to quote for the enquiry it relates to, and you must comply with your own obligations under UK data protection law and the Privacy and Electronic Communications Regulations. Your full obligations are in your installer agreement with us, which takes precedence over this section.

15. Changes to these terms

We may change these terms as the service or the law changes. Any change applies only from the date it is published, and it does not affect a design or enquiry you have already submitted — that stays governed by the version in force at the time.

The date and version at the top show when they last changed.

16. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of the part of the United Kingdom where you live, and you keep the benefit of any mandatory consumer protections that apply there.

17. Contact and complaints

If something has gone wrong, please tell us. Email hello@facetpro.co.uk, call [CONTACT PHONE], or write to [COMPLAINTS ADDRESS].

We will acknowledge your complaint within 5 working days and aim to resolve it within 30 working days. If we need longer, we will tell you why and when to expect an answer.

[IF YOU BELONG TO AN ADR OR TRADE SCHEME — e.g. TrustMark, an ombudsman — NAME IT HERE AND EXPLAIN HOW TO ESCALATE. IF YOU DO NOT BELONG TO ONE, YOU MUST STILL NAME A CERTIFIED ADR BODY AND SAY WHETHER YOU ARE WILLING TO USE IT, once your internal complaints procedure is exhausted.]

If your complaint is about how we have handled your personal data, our Privacy Notice sets out a separate process and your right to complain to the Information Commissioner's Office.