Terms of Service

Last updated: 18 July 2026

These terms govern your use of facetpro.co.uk, operated by Facetpro Ltd (company number 17346500, "Facet Pro", "we", "us"). By using the site, you agree to them.

1. What Facet Pro is

Facet Pro lets homeowners upload a photo of their house, see AI-generated visualisations of new windows, doors, roofing and cladding, and connect with installers for quotes. Installers can browse leads, claim them, and send quotes through the platform.

2. AI estimates aren't final measurements

Detected quantities, areas, and cost estimates are generated by AI from a single photo and are for budgeting and visualisation purposes only. They are not a substitute for a professional survey. Final pricing and measurements should always be confirmed by the installer before any work begins or contract is signed.

3. Homeowners

• You confirm the photo you upload is of a property you own or have permission to photograph and share.
• Saving a design and providing your email creates a lead that installers on the platform can view and quote on.
• We don't guarantee any particular installer will respond, or that quotes will match the AI estimate.

4. Installers

• You're responsible for the accuracy of any quote or survey measurement you submit through the platform.
• Leads are matched by service area but claiming a lead doesn't guarantee the homeowner will choose you.
• You must keep your login credentials secure and not share your account.
• Facet Pro is a lead-generation and quoting tool — the contract for any installation work is between you and the homeowner, not with us.

5. Acceptable use

You agree not to:

• Upload photos you don't have the right to use
• Attempt to access another user's account or data
• Use automated tools to scrape or overload the service
• Misrepresent yourself as a different installer or homeowner

6. No warranty

The service is provided "as is." AI detection and rendering can be wrong or unavailable — we clearly label results as AI-estimated where that's the case, but we don't guarantee accuracy, availability, or that the service will be error-free.

7. Limitation of liability

To the extent permitted by law, Facetpro Ltd is not liable for losses arising from your use of the platform, including decisions made based on AI-generated estimates or visualisations, or disputes between homeowners and installers. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud, where the law does not allow such limitation.

8. Changes

We may update these terms as the service changes. Continued use after an update means you accept the revised terms.

9. Governing law

These terms are governed by the laws of England and Wales.

10. Contact

Facetpro Ltd (Company No. 17346500)
Email: hello@facetpro.co.uk