Privacy Policy

Last updated: 18 July 2026

Facetpro Ltd (company number 17346500, "Facet Pro", "we", "us") operates facetpro.co.uk. This policy explains what personal data we collect when you use the site, why, and what your rights are under UK GDPR.

1. What we collect

If you're a homeowner

• The photo of your home you upload
• Your email address, if you choose to save a design
• The product styles, materials and colours you select

You can browse and use the visualiser without giving us your email — we only collect it if you choose to save your design or request a quote.

If you're an installer

• Your email address, company name, phone number, and service-area postcode
• Your password (we never store this in plain text — it's hashed with bcrypt before it touches our database, so we can't see it and never will)
• Leads you claim and quotes you send through the platform

Automatically

Standard server logs (IP address, browser type, request timestamps) from our hosting providers, for security and debugging. We don't use tracking or advertising cookies — the only thing we store in your browser is a login token if you're an installer, so you stay signed in.

2. How we use it, and who we share it with

Your photo and design choices are sent to:

• OpenAI — to detect windows, doors, and other features in your photo
• Replicate — to generate a photorealistic preview of your chosen products applied to your photo, if you request one

If you save a design, your email and design details become a lead that installers on the platform can see and quote on. We send transactional emails (design confirmations, quote notifications) via Resend.

We do not sell your personal data to anyone, and we don't use it for advertising.

3. Where it's stored

Our database is hosted by Railway and our website by Vercel. Data may be processed outside the UK/EEA by these providers and by OpenAI/Replicate/Resend as part of delivering the service described above.

4. How long we keep it

We keep your data for as long as your account or saved design is active, plus a reasonable period afterward for legal and accounting purposes. If you'd like your data deleted sooner, contact us (details below) and we'll action it, subject to any legal retention requirements.

5. Your rights

Under UK GDPR, you can ask us to:

• Give you a copy of the personal data we hold about you
• Correct inaccurate data
• Delete your data
• Restrict or object to how we process it

To exercise any of these, email us at hello@facetpro.co.uk. You can also complain to the UK's Information Commissioner's Office (ico.org.uk) if you think we've mishandled your data.

6. Contact

Facetpro Ltd (Company No. 17346500)
Email: hello@facetpro.co.uk

This policy may be updated as the service changes. We'll update the "Last updated" date above when it does.